Australia Post - Tracking Dashboard

Black box text...

One of many project completed for Australia Post, was a small short series of design sprints to improve the parcel tracking and cross pollination to other areas of the site.

Steps and inclusions -

System Mapping

Stakeholder interviews

Preference Testing

Moodboarding

Live design workshop

Information Architecture

Design sprint

Workshop

Tracking Outcome Option 1

User flows for all steps were designed & prototyped in rapid prototype sprint lasting a few days, then presented back core experience leadership team, to see if enhancement and favourable ideas could ben found.

Tracking Outcome Option 2

Multiple layouts and variations to outer cases were explored, including smart address tech, and various ways to explore redirects or leave in safe spaces.